FAQS

Last Updated March 2020

OUR SUBSCRIPTIONS:

The Seasonal Box - When you join as a Member of Bare Terre, you will be charged at the time of purchase to reserve the upcoming seasonal box(es).

When you subscribe to a Quarterly subscription, you will be charged $53.95 CAD (plus taxes and shipping, if applicable*) at the time of purchase for your first Seasonal Bare Terre Box. After that, you will be automatically charged a renewal fee of $53.95 CAD (plus taxes and shipping, if applicable*) on the 1st of each seasonal month (March 1st, June 1st, September 1st, December 1st) for each Seasonal Bare Terre Box until the Subscription is paused or cancelled.

SHIPPING TO EXISTING MEMBERS & NEW MEMBERS THAT PRE-ORDERED:

When you join as a Member of Bare Terre, during pre-order, the upcoming Bare Terre Box will be reserved for you and typically ships during the first month of each season (March, June, September, and December).

SHIPPING TO NEW MEMBERS IN-SEASON:

When you join as a Member of Bare Terre during the season, the Bare Terre Box currently for sale will be reserved for you and will typically ship within 2-4 weeks of purchase. This timeline is often much quicker (usually less than a week) if joining outside of the first month of each season (March, June, September, December) should you be lucky enough to still reserve a box before the season sells out!

All Bare Terre purchases are final and non-refundable. That said, Quarterly and Annual Members can cancel their Bare Terre subscription(s) at any time before their next renewal date to prevent the subscription from renewing. There is no cancellation fee

The Lash Bag/Box - When you join as a Member of Bare Terre, you will be charged at the time of purchase. Each subscription will auto-renew on the 1st of each month.

When you subscribe to a Monthly Lash bag/box subscription, you will be charged $24.95 or 48.95 CAD (plus taxes and shipping, if applicable*) at the time of purchase for your first lash Bare Terre Bag/Box. After that, you will be automatically charged a renewal fee of $24.95 or 48.95 CAD (plus taxes and shipping, if applicable*) on the 1st of each month going forward for each Lash Bare Terre Bag/Box until the Subscription is paused or cancelled.

This subscription ships between the second and third week of the month, (6 - 17).

Your Bare Terre subscription may take anywhere from 2-8 business days to arrive following the date of shipment.

*Standard shipping times may increase around the holiday season

*Shipments to PO Box addresses may take 3-4 weeks longer than our standard shipping timeline. 

*Orders must be placed by the 30th of each month to qualify for the current months order.

As soon as your Bare Terre Subscription has shipped, we will send a shipping confirmation to the email address associated with your account so you are able to track your order, as well as view your expected delivery date. 

The Mystery Bag - When you join as a Member of Bare Terre, you will be charged at the time of purchase. Each subscription will auto-renew on the 1st of each month.

When you subscribe to a Monthly subscription, you will be charged $16.99 CAD (plus taxes and shipping, if applicable*) at the time of purchase for your first Mystery Bare Terre Bag. After that, you will be automatically charged a renewal fee of $16.99 CAD (plus taxes and shipping, if applicable*) on the 1st of each month going forward for each Mystery Bare Terre Bag until the Subscription is paused or cancelled.

This subscription ships between the second and third week of the month, (6 - 17).

Your Bare Terre subscription may take anywhere from 2-8 business days to arrive following the date of shipment.

SHIPPING:

*Standard shipping times may increase around the holiday season

*Shipments to PO Box addresses may take 3-4 weeks longer than our standard shipping timeline. 

*Orders must be placed by the 30th of each month to qualify for the current months order.

As soon as your Bare Terre Subscription has shipped, we will send a shipping confirmation to the email address associated with your account so you are able to track your order, as well as view your expected delivery date.  

 

CANCELLATIONS, REFUNDS & RENEWALS:

By cancelling your subscription with Bare Terre, you are simply preventing it from renewing on its next renewal date — this process does not automatically issue a refund and you will still receive any boxes remaining under your subscription term (whether you are a Monthly, Quarterly or an Annual Member) prior to its next renewal date.

All of our subscriptions auto-renew on the first of each month. Once your subscription has renewed, we cannot retroactively terminate and refund the renewal charge. This is because we immediately begin fulfilling orders following each renewal date. Once a bag/box enters the fulfillment process, we are unable to cancel the order and prevent the box from shipping to its destination.

Note: Any taxes, cusoms duties and fees imposed by the destination country or size and weight of box will be calculated after shipping tag has been purchased and solely the responsibility of the customer. 

NOTE: If you have a spirit or beauty box your account will resume as is. $53.95/month and 34.99/month and will ship between the 6 - 17 of each month. 

 Have more questions? Email us barebox18@gmail.com and we would be more than happy to further assit you. (Please allow 1-3 business days for a reply).