FAQ

When will I receive my box?

Last updated January 1, 2020

Canada:

We begin shipping our subscription boxes on the 17th of each month, please allow 5 - 10 business days for arrival of your box. 

We begin shipping your Mystery bag on the 7th of each month, please allow 5 to 10 business days for arrival of your bag. 

Each month, you will receive your tracking number by email within 48 - 72 hours from the moment your box ships out from our facility.

United States:

We begin shipping our subscription boxes on the 17th of each month, please allow 5 - 15 business days for arrival of your box. 

We begin shipping your Mystery bag on the 7th of each month, please allow 5 to 15 business days for arrival of your bag. 

Each month, you will receive your tracking number by email within 48 - 72 hours from the moment your box ships out from our facility.

Note: Any taxes, cusoms duties and fees imposed by the destination country or size and wight of box will be calculated after shipping tag has been purchased and solely the responsibility of the customer.

For more information on import fees, please contact your country's customs office.

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In addition; Any order placed after the 27th of the previous month will be shipped the next month. Example: Want February box - Order before January 27 box will ship on February 17 - Order After January 27 box will ship March 17. 

Shipping:

Canada shipping is FREE

USA shipping is $8.00 or Free when you spend $25 or more. 

We currently only ship to Canada & USA.

Return Policy:

Once you have been charged for your subscription or limited edition box, Bare Terre is NOT be able to refund your purchase. No refunds, returns or exchanges on a subscription or limited edition boxes/bags. All our products and subscriptions are final sale.  

However, we do not think it's fair that you receive a damaged box/bag if it were to come to that please send us an email at barebox18@gmail.com with a picture of your damaged box/bag and we can look into working something out, please ensure you send email 1 - 3 days after receiving your damaged box/bag.

We are not responsible for any package(s) once it is in the hands of our courier. Replacement packages are subject to a shipping fee.

When will I be billed for my subscription?

You will be billed for your first box the day that you subscribe to Bare Terre for the current month's box (unless otherwise stated - while supplies last). Your next payment will automatically be scheduled for the 1st of each month at 12:00am PST, per your subscription term, moving forward.

How do I cancel or skip my Subscription?:

You can cancel or skip your subscription before the 27th of each month by logging into your account. You can reactivate at anytime by logging back into your account. It is solely the responsibility of the subscription holder to cancel or skip or make any changes to their account once a subscription has been purchased with Bare Terre.

Please note: We are unable to make changes to your account between the 27th to 1st of the month.